2. Introduction

Health care professionals face the challenging task to organize their processes more effectively and efficiently. The pressure on health care systems rises as both demand for health care and expenditures are increasing steadily [329]. Within a health care organization, professionals of different functions jointly organize health care delivery with the objective to provide high-quality care using the limited resources that are available [56]. Designing and organizing processes is known as planning and control, which involves setting goals and deciding in advance what to do, how to do it, when to do it and who should do it. Health care planning and control comprises multiple managerial functions, making medical, financial and resource decisions. In this paper we address the managerial function of resource capacity planning and control as defined in [200]: ‘Resource capacity planning and control addresses the dimensioning, planning, scheduling, monitoring, and control of renewable resources’.

By fuad142

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